Privacy Policy and Cookie Policy

1. Introduction

Welcome to LamaBet Casino (hereinafter referred to as “the Company”, “We”, “Us”, or “Our”). We are committed to protecting and respecting your privacy while providing you with the best possible user experience. This Privacy Policy explains how we collect, use, process, and share your personal information when you visit our website https://lamabet-casino.com/ (the “Website”) and use our services.

By accessing the Website and creating an account, you acknowledge that you have read and understood this Privacy Policy. We process your data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person (the “User”).

  • Processing: Any operation performed on personal data, such as collection, recording, storage, adaptation, or erasure.

  • Data Subject: The individual using the Website (You).

  • Cookies: Small text files stored on your device by your browser to improve site functionality and provide analytics.

3. Data We Collect

To provide you with a high-quality gambling service, we collect several types of information:

3.1. Information You Provide to Us

  • Registration Data: When you create an account, we collect your full name, date of birth, email address, phone number, and physical address.

  • Verification Data (KYC): To comply with legal requirements, we require copies of identification documents (passport, ID card), utility bills, and proof of payment methods.

  • Financial Information: Details of transactions, including deposit and withdrawal methods (partially masked card numbers, e-wallet IDs).

3.2. Information Collected Automatically

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

  • Usage Data: Information about how you use our Website, including the games you play, duration of sessions, and navigation paths.

  • Location Data: Your approximate location based on your IP address.

3.3. Communication Data

If you contact our support team via live chat or email, we keep a record of that correspondence to resolve your issues and improve our service.

4. Why We Collect Your Data (Purpose of Processing)

We process your personal data for the following reasons:

  1. Service Delivery: To manage your account, process bets, and facilitate deposits and withdrawals.

  2. Legal Compliance: To fulfill our obligations under Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.

  3. Prevention of Fraud: To monitor transactions and account activity to prevent bonus abuse, identity theft, and other fraudulent activities.

  4. Personalization: To tailor our offers and gaming suggestions to your preferences.

  5. Marketing: With your explicit consent, to send you promotional materials about bonuses, new games, and events.

  6. Internal Analytics: To improve the Website’s performance, interface, and game selection.

5. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

  • Performance of a Contract: To fulfill our terms and conditions.

  • Legal Obligation: To comply with licensing and regulatory requirements.

  • Legitimate Interest: For business improvements and security.

  • Consent: For marketing activities (which can be withdrawn at any time).

6. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

  • Group Companies: Our subsidiaries and affiliates.

  • Service Providers: Payment processors, game developers, and AML/KYC verification services.

  • Regulatory Authorities: Licensing bodies, law enforcement agencies, and tax authorities where required by law.

  • Professional Advisors: Lawyers, auditors, and insurers.

All third-party partners are contractually obligated to handle your data with the same level of security and confidentiality as we do.

7. International Data Transfers

LamaBet Casino operates globally. Your data may be transferred to and stored in countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your privacy rights.

8. Data Retention Policy

We retain your personal data only as long as necessary:

  • Active Accounts: For the duration of your membership.

  • Legal Requirements: Most gambling jurisdictions require us to keep player data for at least 5 to 7 years after the account is closed for AML and tax purposes.

  • Marketing: Until you withdraw your consent or opt-out.

9. Your Rights Under GDPR

As a user, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.

  • Right to Erasure (“Right to be Forgotten”): You can request the deletion of your data, provided it is no longer required for legal compliance.

  • Right to Restrict Processing: You can ask us to temporarily stop processing your data.

  • Right to Data Portability: You can request your data in a structured, machine-readable format.

  • Right to Object: You can object to the processing of your data for marketing purposes.

  • Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time via account settings or by contacting support.

To exercise these rights, please contact our Data Protection Officer (DPO) at [email protected].

10. Security Measures

We implement state-of-the-art security technologies to protect your data:

  • SSL Encryption: All data transmitted between your browser and our servers is encrypted using 128-bit Secure Socket Layer technology.

  • Firewalls: Advanced firewall systems protect our servers from unauthorized access.

  • Access Control: Only authorized employees with a “need-to-know” basis have access to your personal information.

  • Internal Audits: We conduct regular security audits to identify and mitigate potential vulnerabilities.

11. Cookie Policy

Cookies are small files placed on your device to enhance your experience.

11.1. Types of Cookies We Use

  1. Essential Cookies: Necessary for the website to function. They allow you to log in and move around the site securely.

  2. Performance and Analytical Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics). This data is anonymized.

  3. Functionality Cookies: Remember your preferences, such as language and currency settings.

  4. Targeting/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

11.2. How to Manage Cookies

Most browsers allow you to control cookies through their settings. You can block or delete cookies, but please note that this may limit your ability to use certain features of LamaBet Casino.

  • To opt-out of Google Analytics, visit the Google Analytics opt-out page.

  • To manage cookies in Chrome: Settings -> Privacy and Security -> Cookies and other site data.

12. Automated Decision Making and Profiling

To comply with our license and protect players, we use automated systems for:

  • Risk Scoring: Identifying potential fraudulent activity.

  • Responsible Gambling: Monitoring betting patterns to identify signs of problem gambling.

  • KYC Checks: Automating the verification of documents. These processes are regularly reviewed by human experts to ensure fairness and accuracy.

13. Protection of Minors

LamaBet Casino is strictly for individuals aged 18 or older (or the legal age in your jurisdiction). We do not knowingly collect data from minors. If we discover that a minor has provided us with personal information, we will immediately terminate the account and delete the data.

14. Third-Party Links

Our Website may contain links to third-party websites (e.g., game providers, social media). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of every website you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Modified” date. We recommend checking this page periodically. Significant changes will be notified to you via email or a site notification.

16. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your data, please contact us:

If you believe we have not addressed your concerns properly, you have the right to lodge a complaint with your local Data Protection Authority.

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